Frequently Asked Questions

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Ravn Alaska - FAQ

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We purchased Ravn Alaska during the summer of 2020. Ravn Alaska is a regional carrier with a long history in the state and is the largest passenger airline based in Alaska. We are headquartered in Anchorage and service communities across Alaska with scheduled passenger and cargo service to Aniak, Cold Bay, Dutch Harbor, Homer, Kenai, Sand Point, St. Mary’s, St. Paul Island, Unalakleet, and Valdez, and with charter flights available to almost anywhere in the state. We provide daily flights aboard our safety-rated de Havilland Dash-8 100 and 300 fleet.

We are the same but different. We are now operating under new ownership and management with a focus on safety and customer service. With over 350 employees comprised of many previous Ravn team members, we are the same.

Ravn Connect previously served smaller and more remote communities not accessible by our larger aircraft. While that brand is not currently operating, we are developing plans to serve even more communities with that brand.

Sure, just join The Ravn List!

We currently fly from Anchorage (ANC) to Kenai, Homer, Valdez, Aniak, Unalakleet, St. Paul Island, Unalaska/Dutch Harbor, Cold Bay, Sand Point, Aniak, and St. Mary's.

Recommended check in time is 90 minutes prior to departure. Flights are closed 40 minutes prior to departure.

UMNR 5-12 years old are accepted for air transportation aboard Ravn Alaska connections permitted.

  • $50 service charge for non-connecting flight (i.e. point to point)
  • $75 service charge for connecting flights (maximum 3 flight segments)

Yes, please submit a written request including 501(c)(3) information to corporategiving@ravnalaska.com. Please allow at least six (6) weeks before the event to allow for processing. Learn more at our Corporate Giving page.

Please see our complete baggage policy at our bags page.

Ravn’s FlyCoin Rewards program is our frequent flyer program designed to help you earn free flights. As few as 7 flights could earn you your first free flight.* See the complete terms and conditions and details of Ravn’s FlyCoin Rewards program. Ravn customers also have the option of taking part the Alaska Airlines Mileage Plan™. This option allows travelers to use miles earned through Alaska Airlines flights, Ravn flights, or through Alaska Air Mileage Plan awards programs to fly Ravn.

Yes! Contact charters@ravnalaska.com for more info, or check out our charters page for more details or to submit a quote request online.

Space is limited and subject to availability. Reservations are required. There is a weight limit of 20 lbs for pets in cabin. If you’re traveling to/from Dutch Harbor, please note there is a weight limit of 70 lbs for pets in cargo. Call Customer Service (800) 866-8394 in order to reserve your fur-families space.

Yes! Visit our cargo page for current rates or contact cargo@ravnalaska.com for more info.

All eligible tickets can be refunded online at ravnalaska.com. Please refer to our contract of carriage for questions regarding eligibility or e-mail help@ravnalaska.com.

E-mail help@ravnalaska.com with one of the following: Ticket number, confirmation code, full name of passenger including date of travel. Additional information may be requested upon submission.

Yes! Please apply.

Important Changes Effective January 11, 2021

Following changes to the U.S. Department of Transportation’s (DOT) rules on the topic, Ravn Alaska has adopted a new policy on the transport of service animals.

We will no longer be accepting emotional support animals and will only be accepting dogs as service animals. Anyone traveling with a Service Animal must notify us at least 48 hours before their flight (or when they book their ticket if less than 48 hours).

They must also fill out a “U.S. Department of Transportation Service Animal Air Transportation Form” and provide it when checking in.