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Ravn Alaska - FAQ

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Tom (CEO) and Josh (Chairman).

We purchased Ravn Alaska during the summer of 2020. Ravn Alaska is a regional carrier with a long history in the state and is the largest passenger airline based in Alaska. We are headquartered in Anchorage and service communities across Alaska with scheduled passenger and cargo service to Cold Bay, Dutch Harbor, Homer, Sand Point, St. Mary’s, St. Paul Island, Unalakleet, and Valdez, and with charter flights available to almost anywhere in the state. We provide daily flights aboard our safety-rated de Havilland Dash-8 100 and 300 fleet.

We are the same but different. We are now operating under new ownership and management with a focus on safety and customer service. With over 350 employees comprised of many previous Ravn team members, we are the same.

Ravn Connect previously served smaller and more remote communities not accessible by our larger aircraft. While that brand is not currently operating, we are developing plans to serve even more communities with that brand.

Sure, just join The Ravn List!

We currently fly from Anchorage (ANC) to Homer, Valdez, Unalakleet, St. Paul Island, Unalaska/Dutch Harbor, Cold Bay, Sand Point, and St. Mary's.

Recommended check in time is 90 minutes prior to departure. Flights are closed 40 minutes prior to departure.

UMNR 5-12 years old are accepted for air transportation aboard Ravn Alaska connections permitted.

  • $50 service charge for non-connecting flight (i.e. point to point)
  • $75 service charge for connecting flights (maximum 3 flight segments)

Yes, please submit a written request including 501(c)(3) information to corporategiving@ravnalaska.com. Please allow at least six (6) weeks before the event to allow for processing. Learn more at our Corporate Giving page.

Please see our complete baggage policy at our bags page.

Beginning May 7, 2025, you will need a state issued REAL ID compliant license or identification card, or another acceptable form of ID to fly within the United States. Visit Alaska DOA's website to learn how to get one. Visit TSA's REAL ID site for more information.

Ravn’s FlyCoin Rewards program is our frequent flyer program designed to help you earn free flights. As few as 7 flights could earn you your first free flight.* See the complete terms and conditions and details of Ravn’s FlyCoin Rewards program.

We regret to inform you that, for the time being, our airline is temporarily suspending the acceptance of battery-operated mobility aids in compliance with The FAA. We understand the importance of these devices for our passengers with mobility needs, and we apologize for any inconvenience caused. Rest assured that we are actively working to resolve this situation and ensure a safe and seamless travel experience for all our customers. We will closely monitor developments and provide a prompt notification as soon as we resume the acceptance of battery- operated mobility aids. In the meantime, we kindly request that you make alternative arrangements for your mobility needs during your journey with us. Our customer service representatives are available to assist you in exploring suitable alternatives and addressing any concerns you may have. We deeply appreciate your understanding and patience in this matter. Your safety and satisfaction are our utmost priorities, and we are committed to delivering the highest standard of service.

Yes! Check out our charters page for more details or to submit a quote request online.

Space is limited and subject to availability. Reservations are required. There is a weight limit of 20 lbs for pets in cabin. If you’re traveling to/from Dutch Harbor, please note there is a weight limit of 70 lbs for pets in cargo. Call Customer Service (800) 866-8394 in order to reserve your fur-families space.

Yes! Visit our cargo page for current rates or contact cargo@ravnalaska.com for more info.

All eligible tickets can be refunded online at ravnalaska.com. Please refer to our Contract of Carriage for questions regarding eligibility or e-mail help@ravnalaska.com.

E-mail help@ravnalaska.com with one of the following: Ticket number, confirmation code, full name of passenger including date of travel. Additional information may be requested upon submission.

Yes! Please apply.

Following changes to the U.S. Department of Transportation’s (DOT) rules on the topic, Ravn Alaska has adopted a new policy on the transport of service animals.

We will no longer be accepting emotional support animals and will only be accepting dogs as service animals. Anyone traveling with a Service Animal must notify us at least 48 hours before their flight (or when they book their ticket if less than 48 hours).

They must also fill out a “U.S. Department of Transportation Service Animal Air Transportation Form” and provide it when checking in.